Troubleshooting and FATQs
Last updated: January 2025
On this page you will find answers to the latest workarounds for known issues in LEGO® Education applications and frequently asked technical questions. For issues that are not covered on this page, please visit our support portal to fill in a general inquiry to our Technical Support Team at LEGO Education. For frequently asked questions, please visit FAQs.
LEGO® MINDSTORMS® Education EV3 App macOS certificates update
If you are using macOS and experiencing issues with opening and using MINDSTORMS EV3 app please follow the steps below to resolve the issue:
Delete the existing EV3 app from macOS device
Install the new version of the app here MINDSTORMS EV3 downloads – LEGO Education
Once both these steps are completed the EV3 app should work on all macOS devices as expected.
MINDSTORMS EV3 & LEGO® Education WeDo 2.0 Apps are available for download for the following operating systems:
iOS via the Apple App Store
Android and Chromebook via the Google Play Store and TenCent App Store
Windows 10 via the Microsoft Store and installer on http://legoeducation.com
MacOS via the Apple App Store and installer on http://legoeducation.com
These apps will continue to be available for download until July 31st, 2026.
Workaround for common issues
Issue | Temporary work around |
|---|---|
New users can’t download unit lesson plans in LEGO® Education SPIKE™ native App | We apologize for any inconvenience caused by this issue. This issue is fixed, and you should be able to download LEGO® Education SPIKE™ unit plans again. |
Why do Icon Movement Block not work with the SPIKE Prime hub? | Make sure motors are connected to port A and B as the other ports are not linked to Icon Movement Blocks. If you want to use your motors in other ports, please use Icon Motor Blocks instead. |
Bluetooth connection sound does not turn off after looking for a connection for a long time. | Manually turn off hub by holding the power button. |
Hub OS online updater is not working | This tool is not normally needed, as all firmware updates are done from within the SPIKE App. |
Frequently Asked Technical Questions
How long can the battery for SPIKE Prime and SPIKE Essential last on average in a classroom?
The battery life of SPIKE Prime and SPIKE Essential depends on the number of motors and sensors attached to the Hub and how it is used. If SPIKE Prime is charged to 100% and used for a lesson in a classroom, it will give you the possibility to do approximately 25 lessons with that particular hub before the battery will run out of power. SPIKE Essential has a smaller battery, and will therefore only have enough power to do approximately 16 lessons before running out of power, when charged to 100%. When the battery, for both SPIKE Prime and SPIKE Essential, have decreased to 40% the light next to the center button will start to flash orange. This indicates that the Hub should be charged in the near future, but it can still be used as you can use that Hub in approximately 6 additional lessons before the battery is completely drained.
Why can I not connect to my Hub?
Your Hub needs to be restarted. Hold down the center button approximately 3 seconds, and wait for the button to light up. If the button is green, your Hub is already updated and ready to use, but if the color is white your Hub needs an update. You can do this by using a cable or Bluetooth and follow the instructions on the screen.
What do the SPIKE Prime Hub's color-coded messages mean?
If you’re having issues starting or connecting your Hub, you might see the Light display a color-coded error message. Here's an overview of the error messages and how to fix them.
The Center Button is green.
The Hub is turned on and running a Hub OS version that is compatible with the SPIKE, and the battery is charged to at least 20%.The Center Button is white.
The Hub is turned on, but is running a Hub OS version that is not compatible with the SPIKE. Update Hub OS using the SPIKE App.The Center Button is flashing orange.
The Hub's battery is running low (under 20%). Connect the Hub to your device via the USB cable to begin charging the battery.The Center Button is flashing red.
There’s an extended load on the Hub. Turn off the Hub and let it cool down for 15 minutes.The Center Button is flashing purple.
Firmware update is in progress.The Connection Button is flashing blue.
The Hub is waiting to be connected to your device using BLE (Bluetooth Low Energy).The Connection Button is blue.
The Hub is connected to your device using BLE (Bluetooth Low Energy).
What do the SPIKE Essential Hub's color-coded messages mean?
The Light is flashing orange.
The Hub’s battery is running low. Connect the Hub to your device via the USB cable to begin charging the battery.
The Light is flashing red.
There’s an extended load on the Hub. Turn off the Hub and let it cool down for 15 minutes.
The Light is blue.
The Hub is connected to your device using BLE (Bluetooth Low Energy).
The Light is white.
The Hub is connected to your device using a USB cable.
The Light is flashing white.
The Hub is waiting to be connected.
The Light is flashing violet/green/blue.
The Hub OS has been updated, and it’s restarting.
LEGO® Education is committed to continuously improving experiences for teachers and students. If any bugs are experienced with any of LEGO Education apps, solutions, or products, please use the Support Portal to submit any technical issues or bugs. This will enable us to investigate further, identify the root cause of any issues and support users in the best possible way.
LEGO® Education offers a range of playful, hands-on STEAM learning experiences based on its comprehensive learning system for students in early learning, primary and secondary education, as well as through after-school programs and competitions. From the Early Learning portfolio to the LEGO® Learning System, these solutions create an active and collaborative environment where learners of all levels and abilities build their confidence, future-proof their skills and spark a lifelong love of learning.
Read about our solutions at: LEGOeducation.com
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