{"xsrfToken":"d6378f87-391e-408f-af56-55597b6ff676_3acae216bc89eeca56f091cdfa49bf7a899d20f0_lout","branding":{"id":"3","key":"lpp","name":"LEGO Education Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d198ac7e-6898-4aa8-81f3-ef9ba94dab58/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWZlYzFlYS05OWRiLTQxNTktYjg1ZC1hODU5MmJmNTYxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxOThhYzdlLTY4OTgtNGFhOC04MWYzLWVmOWJhOTRkYWI1OCI6WyJyZWFkIl19LCJleHAiOjE2ODA0MDA4MDgsIm5iZiI6MTY4MDQwMDIwOH0.3ty2GaLN8VsmJqwNXq4EzsMKrTvQJnv3e7Fdeb_ScQ8&client=71fec1ea-99db-4159-b85d-a8592bf56136&mode=fit","logoId":"d198ac7e-6898-4aa8-81f3-ef9ba94dab58","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LEGO Education Support Portal","sharedPortalName":"LEGO Education Support Portal","userInitialAnnouncementHeader":"LEGO® Education SPIKE™ App 3","userInitialAnnouncementMessageWiki":"<p>Do you need help with our new LEGO® Education SPIKE™ App 3?<br> <a href=\"https://legoeducation.atlassian.net/servicedesk/customer/kb/view/36814651433\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more about it here</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the LEGO Education Support Portal","sharedPortalName":"LEGO Education Support Portal","announcementHeader":"LEGO® Education SPIKE™ App 3","announcementMessage":"Do you need help with our new LEGO® Education SPIKE™ App 3?\n[Read more about it here|https://legoeducation.atlassian.net/servicedesk/customer/kb/view/36814651433]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0065ac","helpCenterTitleColor":"#fbfbfb","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d613e09c-3e6e-46d3-8728-798343a1712f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWZlYzFlYS05OWRiLTQxNTktYjg1ZC1hODU5MmJmNTYxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2MTNlMDljLTNlNmUtNDZkMy04NzI4LTc5ODM0M2ExNzEyZiI6WyJyZWFkIl19LCJleHAiOjE2ODA0MDA4MDgsIm5iZiI6MTY4MDQwMDIwOH0.70VH2O-Lvl1jpN0InmYXmrDFY1gehi-CHt-OLvQ793M&client=71fec1ea-99db-4159-b85d-a8592bf56136&height=300&mode=fit","bannerMediaApiFileId":"d613e09c-3e6e-46d3-8728-798343a1712f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"lpp","projectId":10030,"serviceDeskId":3,"name":"LEGO Education Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"50","name":"Contact us","descriptionHtml":"<p>If you have a general enquiry fill in the form below and we will get back to you as soon as possible.</p>\n<p>If you have a technical issue with one of our products, then please go back and select “Techical Support” to create an incident</p>","callToAction":"Contact us","introHtml":"<p>If you have a general enquiry, fill in this form and we will get back to you as soon as possible.</p>","icon":10549,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"51","name":"Suggest improvement","descriptionHtml":"<p>*Please carefully read the following <a href=\"https://legoeducation.atlassian.net/servicedesk/customer/portal/3/article/36835688507?src=1395687156\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Terms and Conditions </a> before submitting suggestions for improvements.</p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears</p>","icon":10539,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"33","name":"Technical support","descriptionHtml":"<p>If you have a technical issue with one of our products, then please use this form to create an incident. <br> Find out more about how to fill out the Technical Support Form <a href=\"https://legoeducation.atlassian.net/l/cp/vwpm9wSJ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Here</a></p>","callToAction":"Technical support","introHtml":"<p>If you have a technical issue with one of our products, use this form to report an incident to our support team.</p>","icon":10550,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[33,50,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a71520d-7ed1-319e-bd29-ae42cfc4d8d8","appLinkName":"System Confluence","spaceKey":"LPP","spaceName":"LE Partner Portal","isServer":false},"labels":[],"projectKey":"LPP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LPP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":33,"projectId":10030,"form":{"name":"Technical support","descriptionHtml":"<p>If you have a technical issue with one of our products, then please use this form to create an incident. <br/>\nFind out more about how to fill out the Technical Support Form <a href=\"https://legoeducation.atlassian.net/l/cp/vwpm9wSJ\" class=\"external-link\" rel=\"nofollow noreferrer\">Here</a></p>","callToAction":"Technical support","intro":"<p>If you have a technical issue with one of our products, use this form to report an incident to our support team.</p>","instructions":"<p>If you have a technical issue with one of our products, then please use this form to create an incident. <br/>\nFind out more about how to fill out the Technical Support Form <a href=\"https://legoeducation.atlassian.net/l/cp/vwpm9wSJ\" class=\"external-link\" rel=\"nofollow noreferrer\">Here</a></p>","icon":10550,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10083","fieldConfigId":"10958","label":"What product do you need help with?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12249","label":"SPIKE Prime","selected":false,"children":[]},{"value":"12250","label":"SPIKE Essential","selected":false,"children":[]},{"value":"12251","label":"EV3","selected":false,"children":[]},{"value":"12252","label":"Coding Express","selected":false,"children":[]},{"value":"12253","label":"WeDo 2","selected":false,"children":[]},{"value":"12254","label":"LEGOEducation.com","selected":false,"children":[]},{"value":"12255","label":"BricQ Motion Essential","selected":false,"children":[]},{"value":"12256","label":"BricQ Motion Prime","selected":false,"children":[]},{"value":"12378","label":"EL Booster Sets","selected":false,"children":[]},{"value":"12379","label":"Build Me Emotions","selected":false,"children":[]},{"value":"12380","label":"StoryTales","selected":false,"children":[]},{"value":"12381","label":"Tech Machines","selected":false,"children":[]},{"value":"12382","label":"Steam Park","selected":false,"children":[]},{"value":"12383","label":"My XL World","selected":false,"children":[]},{"value":"12384","label":"Personal Learning Kit Prime","selected":false,"children":[]},{"value":"12385","label":"Personal Learning Kit Essential","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10091","fieldConfigId":"10970","label":"What is the product version?","description":"Example: SPIKE 2.0.5","descriptionHtml":"<p>Example: SPIKE 2.0.5</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10052","fieldConfigId":"10510","label":"What platform(s) are you using?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11044","label":"Android","selected":false,"children":[]},{"value":"12257","label":"Chromebook","selected":false,"children":[]},{"value":"11045","label":"iOS","selected":false,"children":[]},{"value":"11046","label":"macOS","selected":false,"children":[]},{"value":"11047","label":"Windows","selected":false,"children":[]},{"value":"12412","label":"Linux","selected":false,"children":[]},{"value":"12259","label":"Not applicable (f.ex. hardware)","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10084","fieldConfigId":"10959","label":"Please specify the software version of your operating system","description":"Example: Windows 10 21H2, iOS 15.3","descriptionHtml":"<p>Example: Windows 10 21H2, iOS 15.3</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Please shortly summarise the incident","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Give a detailed description of the incident","description":"Please include the steps necessary to reproduce the problem","descriptionHtml":"<p>Please include the steps necessary to reproduce the problem</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"customfield_10086","fieldConfigId":"10961","label":"How are you connecting to the product?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12260","label":"Bluetooth","selected":false,"children":[]},{"value":"12261","label":"USB","selected":false,"children":[]},{"value":"12275","label":"Not Applicable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Add any attachments relevant to the incident","description":"It helps the team greatly if you add a picture or a video of the incident","descriptionHtml":"<p>It helps the team greatly if you add a picture or a video of the incident</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/33","calendarParams":{"firstDay":0,"date":"2023-04-02T01:50:08+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a71520d-7ed1-319e-bd29-ae42cfc4d8d8","appLinkName":"System Confluence","spaceKey":"LPP","spaceName":"LE Partner Portal","isServer":false},"labels":[],"projectKey":"LPP","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWZlYzFlYS05OWRiLTQxNTktYjg1ZC1hODU5MmJmNTYxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODA0MDE0MDgsIm5iZiI6MTY4MDQwMDIwOH0.52I2EtK4k0B0_WnjWtxC7PK0ARbYlq7Fifwg-ApzR-A","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"71fec1ea-99db-4159-b85d-a8592bf56136","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=legoeducation","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d6378f87-391e-408f-af56-55597b6ff676_3acae216bc89eeca56f091cdfa49bf7a899d20f0_lout","baseUrl":"https://legoeducation.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"71fec1ea-99db-4159-b85d-a8592bf56136","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}