{"xsrfToken":"26470f2ab0bb7d93af69d380d42d5de990a348df_lout","branding":{"id":"3","key":"lpp","name":"LEGO Education Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/78126779-f5c8-4ded-9382-bdddb6bd5018/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWZlYzFlYS05OWRiLTQxNTktYjg1ZC1hODU5MmJmNTYxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc4MTI2Nzc5LWY1YzgtNGRlZC05MzgyLWJkZGRiNmJkNTAxOCI6WyJyZWFkIl19LCJleHAiOjE3Mzc3MTU4NzksIm5iZiI6MTczNzcxNTI3OX0.iYxZxvzH4Ny66IFiTXx157CijLr1ZSq3Lop4G1dL0Kw&client=71fec1ea-99db-4159-b85d-a8592bf56136&mode=fit","logoId":"78126779-f5c8-4ded-9382-bdddb6bd5018","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LEGO® Education Support Portal","sharedPortalName":"LEGO® Education Support Portal","userInitialAnnouncementMessageWiki":"<p>Do you need help with any of our LEGO® Education solutions? <br> Find out more below, or <a href=\"https://legoeducation.atlassian.net/servicedesk/customer/kb/view/36814651433\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">contact us directly</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the LEGO® Education Support Portal","sharedPortalName":"LEGO® Education Support Portal","announcementMessage":"Do you need help with any of our LEGO® Education solutions? \nFind out more below, or [contact us directly|https://legoeducation.atlassian.net/servicedesk/customer/kb/view/36814651433]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0065ac","helpCenterTitleColor":"#fbfbfb","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d613e09c-3e6e-46d3-8728-798343a1712f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWZlYzFlYS05OWRiLTQxNTktYjg1ZC1hODU5MmJmNTYxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2MTNlMDljLTNlNmUtNDZkMy04NzI4LTc5ODM0M2ExNzEyZiI6WyJyZWFkIl19LCJleHAiOjE3Mzc3MTU4NzksIm5iZiI6MTczNzcxNTI3OX0.bW5RDFwe142YUwzv9tbp3sxQ0BPpdCMkLX2_oN1E06g&client=71fec1ea-99db-4159-b85d-a8592bf56136&height=300&mode=fit","bannerMediaApiFileId":"d613e09c-3e6e-46d3-8728-798343a1712f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"lpp","projectId":10030,"serviceDeskId":3,"name":"LEGO Education Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"52","name":"Hardware Replacement","descriptionHtml":"<p>Having troubles with your hardware? Write us to help you troubleshoot, or to get your hardware replaced.</p>","callToAction":"Hardware Replacement","introHtml":"<p>Having troubles with your hardware? Write us to help you troubleshoot, or to get your hardware replaced.</p>","icon":10507,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[4],"key":""},{"id":"51","name":"Suggest improvement","descriptionHtml":"<p>*Please carefully read the following <a href=\"https://legoeducation.atlassian.net/servicedesk/customer/portal/3/article/36835688507?src=1395687156\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Terms and Conditions </a> before submitting suggestions for improvements.</p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears</p>","icon":10539,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"33","name":"Technical support","descriptionHtml":"<p>If you have a technical issue with one of our products, then please use this form to create an incident. <br> Find out more about how to fill out the Technical Support Form <a href=\"https://legoeducation.atlassian.net/l/cp/vwpm9wSJ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Here</a></p>\n<p>If you have questions about LEGO.com orders, account, or LEGO Insiders, please get in touch at lego.com/service</p>","callToAction":"Technical support","introHtml":"<p>If you have a technical issue with one of our products, use this form to report an incident to our support team.</p>","icon":10550,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"50","name":"Contact us","descriptionHtml":"<p>If you have questions about LEGO.com orders, account, or LEGO Insiders, please get in touch at lego.com/service</p>\n<p>If you have a general enquiry about LEGO Education fill in the form below and we will get back to you as soon as possible.</p>\n<p>If you have a technical issue with one of our products, then please go back and select \"Technical Support\" to create an incident.</p>","callToAction":"Contact us","introHtml":"<p>If you have a general enquiry about LEGO Education, fill in this form and we will get back to you as soon as possible.</p>","icon":10549,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[33,51,52]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a71520d-7ed1-319e-bd29-ae42cfc4d8d8","appLinkName":"System Confluence","appLinkUrl":"https://legoeducation.atlassian.net/wiki","spaceKey":"LPP","spaceName":"LE Partner Portal","spaceUrl":"https://legoeducation.atlassian.net/wiki/spaces/LPP","isServer":false},"labels":[],"projectKey":"LPP","serviceDeskId":3,"kbLinkDomainURLs":["https://legoeducation.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LPP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWZlYzFlYS05OWRiLTQxNTktYjg1ZC1hODU5MmJmNTYxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc3MTY0NzksIm5iZiI6MTczNzcxNTI3OX0.k9vj-bfbsFwZuZ0psFB5uf74CJxo7VqquUO-lS15ARw","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"71fec1ea-99db-4159-b85d-a8592bf56136","tokenDurationInMins":20}},"reqCreate":{"id":33,"projectId":10030,"form":{"name":"Technical support","descriptionHtml":"<p>If you have a technical issue with one of our products, then please use this form to create an incident. <br/>\nFind out more about how to fill out the Technical Support Form <a href=\"https://legoeducation.atlassian.net/l/cp/vwpm9wSJ\" class=\"external-link\" rel=\"nofollow noreferrer\">Here</a></p>\n\n<p>If you have questions about LEGO.com orders, account, or LEGO Insiders, please get in touch at lego.com/service</p>","callToAction":"Technical support","intro":"<p>If you have a technical issue with one of our products, use this form to report an incident to our support team.</p>","instructions":"<p>If you have a technical issue with one of our products, then please use this form to create an incident. <br/>\nFind out more about how to fill out the Technical Support Form <a href=\"https://legoeducation.atlassian.net/l/cp/vwpm9wSJ\" class=\"external-link\" rel=\"nofollow noreferrer\">Here</a></p>\n\n<p>If you have questions about LEGO.com orders, account, or LEGO Insiders, please get in touch at lego.com/service</p>","icon":10550,"iconUrl":"https://legoeducation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10183","fieldConfigId":"11109","label":"What is your primary role among the following options:","description":"To ensure we provide the most fitting support, please specify your primary role as you submit this ticket.","descriptionHtml":"<p>To ensure we provide the most fitting support, please specify your primary role as you submit this ticket.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12486","label":"Teacher","selected":false,"children":[]},{"value":"12487","label":"Student","selected":false,"children":[]},{"value":"12488","label":"Partner","selected":false,"children":[]},{"value":"12491","label":"Trainer","selected":false,"children":[]},{"value":"12489","label":"FLL Team","selected":false,"children":[]},{"value":"12490","label":"Other","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10083","fieldConfigId":"10958","label":"What product do you need help with?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12249","label":"SPIKE Prime (45678)","selected":false,"children":[]},{"value":"12250","label":"SPIKE Essential (45345)","selected":false,"children":[]},{"value":"12256","label":"BricQ Motion Prime (45400)","selected":false,"children":[]},{"value":"12255","label":"BricQ Motion Essential (45401)","selected":false,"children":[]},{"value":"12252","label":"Coding Express (45025)","selected":false,"children":[]},{"value":"12253","label":"WeDo 2","selected":false,"children":[]},{"value":"12251","label":"EV3","selected":false,"children":[]},{"value":"12254","label":"LEGOEducation.com","selected":false,"children":[]},{"value":"12379","label":"Build Me Emotions (45018)","selected":false,"children":[]},{"value":"12380","label":"StoryTales (45005)","selected":false,"children":[]},{"value":"12381","label":"Tech Machines (45002)","selected":false,"children":[]},{"value":"12382","label":"Steam Park (45024)","selected":false,"children":[]},{"value":"12383","label":"My XL World (45028)","selected":false,"children":[]},{"value":"12471","label":"Creative LEGO Brick Set (45019))","selected":false,"children":[]},{"value":"12384","label":"Personal Learning Kit Prime (2000480))","selected":false,"children":[]},{"value":"12385","label":"Personal Learning Kit Essential (2000481))","selected":false,"children":[]},{"value":"12378","label":"EL Booster Sets","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10091","fieldConfigId":"10970","label":"What is the product version?","description":"Example: SPIKE 2.0.5","descriptionHtml":"<p>Example: SPIKE 2.0.5</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10084","fieldConfigId":"10959","label":"Please specify the software version of your operating system","description":"Example: Windows 10 21H2, iOS 15.3","descriptionHtml":"<p>Example: Windows 10 21H2, iOS 15.3</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10162","fieldConfigId":"11079","label":"Lesson Title","description":"Is the incident occurring in one of our lessons? Which one?","descriptionHtml":"<p>Is the incident occurring in one of our lessons? Which one?</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Please shortly summarise the incident","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Give a detailed description of the incident","description":"Please include the steps necessary to reproduce the problem","descriptionHtml":"<p>Please include the steps necessary to reproduce the problem</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10052","fieldConfigId":"10510","label":"What platform(s) are you using?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11044","label":"Android","selected":false,"children":[]},{"value":"12257","label":"Chromebook","selected":false,"children":[]},{"value":"11045","label":"iOS","selected":false,"children":[]},{"value":"11046","label":"macOS","selected":false,"children":[]},{"value":"11047","label":"Windows","selected":false,"children":[]},{"value":"12412","label":"Linux","selected":false,"children":[]},{"value":"12259","label":"Not applicable (f.ex. hardware)","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10086","fieldConfigId":"10961","label":"How are you connecting to the product?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12260","label":"Bluetooth","selected":false,"children":[]},{"value":"12261","label":"USB","selected":false,"children":[]},{"value":"12275","label":"Not Applicable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Add any attachments relevant to the incident","description":"It helps the team greatly if you add a picture or a video of the incident","descriptionHtml":"<p>It helps the team greatly if you add a picture or a video of the incident</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/33","calendarParams":{"firstDay":0,"date":"2025-01-24T10:41:20+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4a71520d-7ed1-319e-bd29-ae42cfc4d8d8","appLinkName":"System Confluence","appLinkUrl":"https://legoeducation.atlassian.net/wiki","spaceKey":"LPP","spaceName":"LE Partner Portal","spaceUrl":"https://legoeducation.atlassian.net/wiki/spaces/LPP","isServer":false},"labels":[],"projectKey":"LPP","serviceDeskId":3,"kbLinkDomainURLs":["https://legoeducation.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWZlYzFlYS05OWRiLTQxNTktYjg1ZC1hODU5MmJmNTYxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc3MTY0ODAsIm5iZiI6MTczNzcxNTI4MH0.XwIdTfXiOAcWWED70gBLgXVdok-8VRWK3DrnUf4pm9c","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"71fec1ea-99db-4159-b85d-a8592bf56136","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}